Please check our up-to-date lead times on all products here.

Shipping Information

At Star-Mount Systems, we're committed to delivering our high-quality mounting solutions and accessories to you as quickly and efficiently as possible. Below, you'll find all the information you need about our shipping policies and practices.

Processing Times

• Order Processing: All orders for product that is in stock will be processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
• Extended Lead Times: If any product in your order is not currently in stock, your order confirmation will contain approximate lead times. Lead times are estimates, and not guarantees. Majority of our products are built by hand, so we appreciate your patience as we process orders in the order they were received.
• Commercial and Custom Orders: For custom projects or large quantities, we'll provide an estimated shipping timeline during the order process.

Shipping Methods and Delivery Estimates

We offer several shipping options to meet your needs:

• Standard Shipping: 3-5 business days
• Expedited Shipping: 1-2 business days
• International Shipping: Delivery times vary by destination. Please contact us for specific details.

PLEASE NOTE: Expedited shipping options DO NOT guarantee your order will ship out within 1-2 business days of ordering. If ANY portion of your order is on backorder, we will hold the shipment until we can fulfill the entire order. You may request to have partial shipment of your order for items in stock by reaching our customer service at info@star-mountsystems.com

Shipping charges for your order will be calculated and displayed at checkout.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Star-Mount Systems is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Star-Mount Systems is not liable for any products damaged or lost during shipping. If you received your order damaged, please refuse the shipment and/or contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Star-Mount Systems cannot assist with delivery changes and lost or delayed shipments once they have left our door. It is the responsibility of the carrier to provide customer support with delayed or lost shipments, and to assist with any delivery changes.

International Shipping Policy

We ship worldwide. Shipping rates and fees may vary depending on the delivery address for your order. Please note, international shipments may be subject to import taxes, customs duties, and fees levied by the destination country.

Returns Policy

Our Return Policy provides detailed information about options and procedures for returning your order.

For any further questions or clarifications, please don't hesitate to contact our customer service team at info@star-mountsystems.com or call us at (800) 281-0722.

Return Policy

At Star-Mount Systems, your satisfaction is our priority. We offer a 30-day return policy, allowing you to return items within 30 days of receipt for a full refund or exchange, under the following conditions:

Eligibility for Returns

• Condition: Items must be in the same condition you received them: unworn or unused, with tags, and in their original packaging.
• Proof of Purchase: A receipt or proof of purchase is required for all returns.

Initiating a Return

To initiate a return, please contact us at info@star-mountsystems.com. After your return request is accepted, we will provide you with a return shipping label and detailed instructions on how to send back your package. Items returned without prior approval will not be accepted.

For any questions regarding returns, feel free to reach out to us at info@star-mountsystems.com.

Damages and Issues

Upon receiving your order, please inspect it immediately. If you find any defects, damage, or if you've received the wrong item, contact us right away so we can assess the situation and make it right.

Non-returnable Items

We cannot accept returns on certain types of items, such as:

• Custom products (e.g., special orders, personalized items)
• Hazardous materials, flammable liquids, or gases

Returns for sale items and gift cards are also not accepted. Please contact us if you have questions regarding your specific item.

Exchanges

For the fastest service, we suggest returning the item you have and making a separate purchase for the new item once your return is accepted.

European Union 14-Day Cooling Off Period

For customers in the European Union, you have the right to cancel or return orders within 14 days for any reason, in line with our return conditions.

Refunds

Once your return is received and inspected, we will inform you if the refund was approved. Approved refunds are processed to your original payment method within 10 business days. Note that it may take some time for your bank or credit card company to process and post the refund.

Should more than 15 business days pass since we approved your return without receiving your refund, please contact us at info@star-mountsystems.com.