Returns

Return Policy

At Star-Mount Systems, your satisfaction is our priority. We offer a 30-day return policy, allowing you to return items within 30 days of receipt for a full refund or exchange. Star-Mount Systems reserves the right to asses warranties and returns on a case-by-case basis, to determine eligibility. Returns can be made only under the following conditions:

Eligibility for Returns

• Condition: Items must be in the same condition you received them: uninstalled or unused, unmodified, with tags, and in their original packaging.
• Proof of Purchase: A receipt or proof of purchase is required for all returns.

No Returns on Modified Equipment

All sales are final on dish cutting/modifying services, and we hold a strict no-return/no-refund policy on these products or services. Dishes are extensively tested for proper operation and signal before and after modification is performed, to ensure quality prior to shipping to the customer. Star-Mount Systems is not liable for damages or operational issues with any modified dish or dished modified by us after the unit has been shipped from our facility.

Initiating a Return

To initiate a return, please contact us at info@star-mountsystems.com. After your return request is accepted, we will provide you detailed instructions on how to send back your package. Items returned without prior approval will not be accepted. Returns shipping will be the buyers responsibility. 

For any questions regarding returns, feel free to reach out to us at info@star-mountsystems.com.

Damages and Issues

Upon receiving your order, please inspect it immediately. If you find any defects, damage, or if you've received the wrong item, contact us right away so we can assess the situation and make it right. This does not apply to dish modification services.

Return to Sender/ Address Change Fees

If the customer initiates a return to sender or an address change for a package, they will be responsible for the return/address change shipping cost. This includes all failed/rejected delivery attempts.

Non-returnable Items

We cannot accept returns on certain types of items, such as:

• Modified dishes, whether performed by Star-Mount Systems or otherwise
• Custom products (e.g., special orders, personalized items)
• Hazardous materials, flammable liquids, or gases

Returns for sale items and gift cards are also not accepted. Please contact us if you have questions regarding your specific item.

Exchanges

For the fastest service, we suggest returning the item you have and making a separate purchase for the new item once your return is accepted.

European Union 14-Day Cooling Off Period

For customers in the European Union, you have the right to cancel or return orders within 14 days for any reason, in line with our return conditions.

Refunds

Once your return is received and inspected, we will inform you if the refund was approved. Approved refunds are processed to your original payment method within 10 business days. Note that it may take some time for your bank or credit card company to process and post the refund.

Should more than 15 business days pass since we approved your return without receiving your refund, please contact us at info@star-mountsystems.com.